nN
nishmaharaj N

1 reviews | Active since May 2016

08 May 2025, 10:30

GREEDY BONITAS STAFF NOW WANT R6000

I have paid bonitas subscriptions for Feb, March and April and submitted proof of payment to their finance department over a month ago. They have now sent me an email demanding payment of over R6000 including May's subscription, (yet they have my banking details and were supposed to have debited me for May, but didnt). They have suspended my membership. They still owe me R900 for Dec, (their mistake, I was not a registered member on their scheme, and i wrote about this on Hello Peter) They did not bother to pay me, nor respond to apologize on Hello Peter. I received an email few weeks ago telling me that they are reviewing this, but they havent responded. They countlessly keep using an incorrect email, yet I have provided them with my email address. They dont reply to emails, or whatsapp messages. Such pathetic staff handling our health.

0
Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply08 May 2025, 10:33
Official
Hello Praniesha M

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
  
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

 Bonitas Team 
nN
nishmaharaj N's update08 May 2025, 10:39
Reviewer Update
Bonitas keeps on giving me this automated response, but they do not resolve the issue.
I have written several reports on Hello P... and Bonitas have still not put matters right.
thank you.
Bonitas Medical Fund
Bonitas Medical Fund's reply08 May 2025, 10:43
Official
Hello Praniesha M

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We have escalated your query to BonCap department for urgent assistance.
  
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

 Bonitas Team 
nN
nishmaharaj N's update08 May 2025, 12:35
Reviewer Update
I have submitted another bank statement to bonitas and the lady insists it does not show bonitas... yet iit is a PDF STATEMENT from nedbank, showing Feb, Mar, Apr Subs to Bon... R4662. Bonitas refuses to refund my R903, which they took out of my bank . She says its for Medscheme. I was never on Medscheme