HS
Hanil S
1 reviews | Active since Oct 2022
25 Oct 2022, 13:09
Greedy Bonitas
Worst medical aid ever. I regret the day I joined. I have closed my account and now they are telling me that I owe them. Why now all of a sudden? I was on a savings account. How do I owe if certain amount of funds is allocated to me? How did you end up paying more than what is allocated to me without my consent? If I needed a loan I would have made other plans. It’s not only that, I was also debited twice at some point while I was a member. Also My account was officially terminated on the 30th of September but they still debited me in October.
Bonitas is all about making money but they do care about the clients. Shame on you!!!
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
25 Oct 2022, 15:35Hello Hanil S
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply25 Oct 2022, 15:35
Official
Hello Hanil S
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
31 Oct 2022, 11:16Hello Hanil S
Thank you for submitting your details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for submitting your details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply31 Oct 2022, 11:16
Official
Hello Hanil S
Thank you for submitting your details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for submitting your details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
15 Nov 2022, 18:07Hello Hanil S, Thank you for submitting a comment to us through Hellopeter. According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Kind Regards, Bonitas Team
Bonitas Medical Fund's reply15 Nov 2022, 18:07
Official
Hello Hanil S, Thank you for submitting a comment to us through Hellopeter. According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Kind Regards, Bonitas Team