RK
Rachael K
1 reviews | Active since Aug 2021
20 Aug 2021, 11:00
Great service
Great service recieved from a lady at the Bonitas call centre. I was stressed with my son having to go to theatre for an urgent procedure. It seemed there was a problem with getting Auth on the day he needed to be admitted. She stood out to the rest. Immediately realised what she needed to do to help me and within minutes I recieved a call from her notifying me that authorization has been obtained for the procedure. We all need more empathy and commitment into doing what we are doing while at work. Not just doing our jobs... I think her name was Tracey or Stacey. Thank you so much.
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Bonitas Medical Fund's replyOfficial
20 Aug 2021, 12:01Hello Jennifer K Thank you for sharing your experience with Bonitas on this public platform.
It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service. When we get it right, we are delighted.
We also acknowledge your feedback and we will strive to improve.
Kind Regards
The Bonitas Team
It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service. When we get it right, we are delighted.
We also acknowledge your feedback and we will strive to improve.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply20 Aug 2021, 12:01
Official
Hello Jennifer K Thank you for sharing your experience with Bonitas on this public platform.
It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service. When we get it right, we are delighted.
We also acknowledge your feedback and we will strive to improve.
Kind Regards
The Bonitas Team
It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service. When we get it right, we are delighted.
We also acknowledge your feedback and we will strive to improve.
Kind Regards
The Bonitas Team