JR
Jurie R

1 reviews | Active since Feb 2024

04 Jul 2022, 07:39

Great Custoner Service , Affinity Health.

I spoke to Simone Rajah yesterday regarding an issue which could not be sorted. She promised to phone me back the next morning to give feedback. She phoned me back and updated me that the issue was sorted . She then promised to phone me back in the afternoon to obtain medication information. She did phone back as promised . I previously had consultants promise to phone back bit they don't. I am extremely happy with Simones customer service . I think she as a great asset to Affinity Health

0
Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply04 Jul 2022, 07:46
Official
Hello Jurie R

Thank you for your encouraging message. 

Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service. 
 
We appreciate you taking time to comment on your experiences with us. 

Kind Regards 

Bonitas Team