SM
Smith M
1 reviews | Active since Aug 2019
27 Aug 2019, 11:28
GOT BLACKLISTED!!! VERY DISGUSTED!!!!
I was in accident on 02/2018. I called the medical aid to request which hospital can I go to. The agent that helped me gave me two hospitals and I went to one. Bonitas did not pay the claim because there was no authorisation request and now I have to pay attorneys R3,178.26 and I have a DEFAULT in my credit record.
As a NEW CLIENT shouldn't the agent I spoke to the very first time advised me that I need to request for authorisation. I mean that's just common sense and it is part of TREATING CLIENTS FAIRLY, TCF!!!
I am also told there is nothing they (Bonitas) can do and I need to pay that bill with a bad credit record.
Call ***...
VERY DISGUSTED!!!!
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
27 Aug 2019, 13:02Hello Smith Mbele,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply27 Aug 2019, 13:02
Official
Hello Smith Mbele,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
SM
Smith M's updateReviewer Update
10 Jun 2020, 11:07From August 2019 to date you guys have not come back to me on how you are going to sort this matter out and now I am getting blacklisted.
Look in February 2018 I made a call to find out if I am covered for hospital and it was confirmed I was and specified I was in a car accident and needed to go to hospital
No advise on pre-authorisations was given to me and as a new client I do not know these kinds of things.
You didn't pay the doctor and I followed up with you guys and you told me that there's nothing you can do but every month you take +R2000.00 from my salary!!!!
Now this morning I get this sms:
Good day Mr. S Mbele, this sms is to inform you that due to NO payment received the last few months on your overdue DR J SCHUTTE account we will listed you at Trans Union and proceed with the next legal step. No arrangements will be accepted. BANK DETAILS: FNB-RANDFONTEIN, ACCOUNT NUMBER: ***6, BRANCH CODE: 250 341, REFERENCE NUMBER: DRJ1/10873/VN, AMOUNT OUTSTANDING: R3,200.81. You remain liable for all legal fees, interest and Sheriff Fees added to your account. Please contact our office URGENTLY. Regards Mrs van Niekerk. ***/0
Where am i suppose to get R3k in this day of life. Can you please tell me how this matter will be sorted out coz I pay you every month no complains but i end up getting blacklisted!!!
This is my member number: ***
My cellphone number is: ***
Look in February 2018 I made a call to find out if I am covered for hospital and it was confirmed I was and specified I was in a car accident and needed to go to hospital
No advise on pre-authorisations was given to me and as a new client I do not know these kinds of things.
You didn't pay the doctor and I followed up with you guys and you told me that there's nothing you can do but every month you take +R2000.00 from my salary!!!!
Now this morning I get this sms:
Good day Mr. S Mbele, this sms is to inform you that due to NO payment received the last few months on your overdue DR J SCHUTTE account we will listed you at Trans Union and proceed with the next legal step. No arrangements will be accepted. BANK DETAILS: FNB-RANDFONTEIN, ACCOUNT NUMBER: ***6, BRANCH CODE: 250 341, REFERENCE NUMBER: DRJ1/10873/VN, AMOUNT OUTSTANDING: R3,200.81. You remain liable for all legal fees, interest and Sheriff Fees added to your account. Please contact our office URGENTLY. Regards Mrs van Niekerk. ***/0
Where am i suppose to get R3k in this day of life. Can you please tell me how this matter will be sorted out coz I pay you every month no complains but i end up getting blacklisted!!!
This is my member number: ***
My cellphone number is: ***
SM
Smith M's update10 Jun 2020, 11:07
Reviewer Update
From August 2019 to date you guys have not come back to me on how you are going to sort this matter out and now I am getting blacklisted.
Look in February 2018 I made a call to find out if I am covered for hospital and it was confirmed I was and specified I was in a car accident and needed to go to hospital
No advise on pre-authorisations was given to me and as a new client I do not know these kinds of things.
You didn't pay the doctor and I followed up with you guys and you told me that there's nothing you can do but every month you take +R2000.00 from my salary!!!!
Now this morning I get this sms:
Good day Mr. S Mbele, this sms is to inform you that due to NO payment received the last few months on your overdue DR J SCHUTTE account we will listed you at Trans Union and proceed with the next legal step. No arrangements will be accepted. BANK DETAILS: FNB-RANDFONTEIN, ACCOUNT NUMBER: ***6, BRANCH CODE: 250 341, REFERENCE NUMBER: DRJ1/10873/VN, AMOUNT OUTSTANDING: R3,200.81. You remain liable for all legal fees, interest and Sheriff Fees added to your account. Please contact our office URGENTLY. Regards Mrs van Niekerk. ***/0
Where am i suppose to get R3k in this day of life. Can you please tell me how this matter will be sorted out coz I pay you every month no complains but i end up getting blacklisted!!!
This is my member number: ***
My cellphone number is: ***
Look in February 2018 I made a call to find out if I am covered for hospital and it was confirmed I was and specified I was in a car accident and needed to go to hospital
No advise on pre-authorisations was given to me and as a new client I do not know these kinds of things.
You didn't pay the doctor and I followed up with you guys and you told me that there's nothing you can do but every month you take +R2000.00 from my salary!!!!
Now this morning I get this sms:
Good day Mr. S Mbele, this sms is to inform you that due to NO payment received the last few months on your overdue DR J SCHUTTE account we will listed you at Trans Union and proceed with the next legal step. No arrangements will be accepted. BANK DETAILS: FNB-RANDFONTEIN, ACCOUNT NUMBER: ***6, BRANCH CODE: 250 341, REFERENCE NUMBER: DRJ1/10873/VN, AMOUNT OUTSTANDING: R3,200.81. You remain liable for all legal fees, interest and Sheriff Fees added to your account. Please contact our office URGENTLY. Regards Mrs van Niekerk. ***/0
Where am i suppose to get R3k in this day of life. Can you please tell me how this matter will be sorted out coz I pay you every month no complains but i end up getting blacklisted!!!
This is my member number: ***
My cellphone number is: ***
Bonitas Medical Fund's replyOfficial
12 Jun 2020, 08:08Hello Smith M,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply12 Jun 2020, 08:08
Official
Hello Smith M,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team