1 reviews | Active since Jan 2013
Goodbye Bonitas
1 Star for moving us to Marara Pharmacy. I have been with you for years, but it is time to part ways. I have been waiting for meds since 22 February. Even your agents can't get hold of Marara Pharmacy. What ****es me off is that you make things difficult each year. Now there's co-payments I have to pay to doctor's I've been seeing for years - your "new rules". I cannot anymore. Marara Pharmacy is going to cost you a lot of clients. As well as you always trying to find every excuse not to pay a claim. 15 visits for 365 days for psychiatry - 15 visits between a psychologist and/or psychiatrist. Make it make sense. Mental health is not a priority for Bonitas. The co-payment I am paying for my psych meds is ridiculous, and each year there's medication that's suddenly not covered by my plan and I have to pay for it. I'm so frustrated, especially because I am forced to use Marara Pharmacy as I cannot afford the 30% co-payment if I want to use my own Pharmacy.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint.
Kindly note that your query has been closed and will be attended once the required information has been received.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint.
Kindly note that your query has been closed and will be attended once the required information has been received.
Kind regards
Bonitas Team
