NS
Nonkululeko S
1 reviews | Active since Dec 2022
04 Apr 2023, 16:41
Good Service from an Agent
Tshireletso Nani
Thank you so much to this kind woman who was able to help me change my service provider for a hospital authorization after fighting 3 weeks with the authorization department to actually give me an authorization number.
Yet Bonitas really needs to work on their customer service it’s really a drag getting things done with Bonitas they should really look at how their agents handle queries especially those that count as emergencies.
Helpful (0)
Replies (1)0
Replies (1)Bonitas Medical Fund's replyOfficial
04 Apr 2023, 16:45Hello Nonkululeko S Thank you for your encouraging message. Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service. We appreciate you taking time to comment on your experiences with us. Kind Regards Bonitas Team
Bonitas Medical Fund's reply04 Apr 2023, 16:45
Official
Hello Nonkululeko S Thank you for your encouraging message. Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service. We appreciate you taking time to comment on your experiences with us. Kind Regards Bonitas Team
