Good service experience

I would like to thank Sicelo Ngcobo (and all the behind the scene people) at Bonitas Medical Fund making my phone call to them a very pleasurable experience. I contacted the contact centre/helpdesk on 30 November 2021 on behalf of a client, so I knew I would get the normal "pass the buck" experience. Sicelo handled the phone call very professionally. He went the extra mile. He contacted the client and sorted out all the legalities. Even while we were on the phone I received the documents dated from 2015 to 2021. He further ensured me that he'll contact the correct department in order to receive the 2012 - 2014 documents. I received the latter within 24 hours. Thank you Sicelo.