ES
Eddie S
1 reviews | Active since May 2021
07 Nov 2024, 08:57
Good morning
Good morning. My name is Eddie De Souza ID ***. I have received an account overdue from Pharmacy Direct for chronic medication NOT PAID OR APPROVED by the scheme for R1248.00. I have sent an email to the scheme asking if they will be able to assist. I am 74 years old one foot in the grave, unemploymed obvious and a government pensioner. How am I to afford same if the scheme I have been with for many years. Since Nedgroup Medical Aid let us stranded we have to lump and swallow a bitter pill at our age to be handed over to collection. Please advise
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Replies (2)
Bonitas Medical Fund's replyOfficial
07 Nov 2024, 09:04 Hello Eddie S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply07 Nov 2024, 09:04
Official
Hello Eddie S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
14 Nov 2024, 09:34Hello Eddie S Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply14 Nov 2024, 09:34
Official
Hello Eddie S Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team