Giving Elderly Patient the "Run Around" to avoid Paymen

Reference 190423QLX8XT

Good Day

My Mom has a tooth broken to almost the gumline. This tooth turned absis in Feb 2023 and the dentist says it has to come out.

My mom had such extreme anxiety towards the dentist that the dentist is afraid to do a normal extraction due to my moms heart condition. Bonita's Dentistry dept Denis gave me the run around first when I appealed the decline for sedation. Denis requested special X-rays that could only be done in hospital and of course if they wouldn't pay for a dentist surgery sedation, they would not pay for hospitalization for these special x-rays.

I then asked Bonita's if we could use from my moms savings to pay for the sedation I was told to send all the original information I sent to Denis with my appeal to Bonita's but to add a quote from the anesthesiologist. which I did only to be told by Ayanda on the 19 April 2023 that my paperwork was wrong.

I spoke to Consultant Zola & Ayanda on 19 April 2023 @10:02.

The communication especially from Ayanda was very difficult.

I therefore requested Ayanda to send me an email detailing the steps we need to take to have my moms sedation paid from her savings.

I also asked him to log a complaint of my unhappiness with the fact that the Medical aid is unwilling to pay for her sedation when she hasn't used dentistry funds since 2013.

Ayanda was supposed to also confirm in the email that he logged my complaint.

As yet I have received no email and my mom is suffering with a bad tooth that needs to come out and I am afraid that it will start affecting her Diverticulitis.

Please can I have the required feedback A.S.A.P as my mom has now had to suffer another two weeks because of this

Awaiting your response Shamima Abrahams Daughter/ Primary Caregiver / 3rd party signatory