Get your act together Bonitas

I have 3 complaints! 1st one. We are gelping my mom with her medical aid. On the 15/01/2025 we were furnished a babk account nr to pay in the 1st month payment. Then on 01/02/2025 no debit was taken from us and i kept on telling the broker and Bonitas that the money was not taken off our account. Butvi was treated as if i was stupid. Then on the 03/03/2025 a dubbel debit was taken and yes we were R20 short, and Standard bank freaking reversed it, but that same night we mase an edt andcsend proof of payment through to ***. Then on 01/04/2025 you took another double debit, messing up our budget completely!!! After numerous communication, our money has not been paid back. Apparently because that was the wrong account and its still your account with medscheme!! Now is that my fault?????? 2ndly, my moms chronic medication, what on earth after 4 months you still cannot fix it with tour pharmacy??? I just call it the mampara pharmacy!!! So she has to get it from another pharmacuvand have a huge co payment on her limited income. Nee man uou guys must get your act together. 3rd complain!! Why is that there is only one Hospital in the Vereeniging, Vanderbijlpark district for Bonstart plus??? People are for a reason on a plan that they can afford. My daughter's specialist gp, gynecology specialty, are in Vanderbijlpark, but now only Midvaal Hospital are approved and he does not have privileges to work in Midvaal!! Now they have to make a co payment of R13 000 for Hospital!! Just because most drs want to ceaser and my daughter wants to have a natural birth she gets basically fined for using her dr. How can you have for such a huge area only one hospital??? There is 5 private hospitals in our area but you have only one that is approved on Bonstart Plus. I am absolutely flabbergasted.