RB
Riaan B
1 reviews | Active since Jun 2011
08 Aug 2023, 15:58
Get rid of Pharmacy Direct Bonitas
I have had so many problems in the last year with pharmacy direct but you just do not do anything about it. I have phoned and complained about this pharmacy so many times and still, you do not do anything about it. Why do you ONLY use pharmacy direct to handle all your chronic medications when they only have one Branch as well? They deliver late or just do not deliver at all. Their pharmacists are not available and they provide no answers to questions. Common Bonitas. Get your S&^&%t in order and sort this out.
Why cant you just do like all the other medical aids and use Dischem without the client having to pay a substantial amount of money for chronic medication that have branches all over the country.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
08 Aug 2023, 16:21Hello Riaan,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team.
Bonitas Medical Fund's reply08 Aug 2023, 16:21
Official
Hello Riaan,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team.
Bonitas Medical Fund's replyOfficial
10 Aug 2023, 14:13Hello Riaan B
Thank you for submitting a comment to us through Hello Peter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply10 Aug 2023, 14:13
Official
Hello Riaan B
Thank you for submitting a comment to us through Hello Peter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
RB
Riaan B's updateReviewer Update
10 Aug 2023, 14:22Hi.
What email communication are you referring to? The matter has not been addressed and I am still without medication. No one from Bonitas has sent me any communication to let me know what is going on or what has been resolved. So I disagree fully with you. My child is being treated for Bipolar disorder and Autism spectrum disorder and has been without medication for 3 days now and I still have not received the medication. I spoke to the pharmacist this morning who said that she will follow up and let me know and I am still waiting to know where the medication is.
You say now you strive to provide the best customer service to your clients but you have not once communicated to me since I logged this complaint and now send me a message saying everything has been resolved. If you have phoned me or sent me an email I would have told you that I still do not have medication and nothing has been resolved.
How is that providing customer service? I huge part of customer service is to actually communicate with your customer!!. This is ridiculous.
What email communication are you referring to? The matter has not been addressed and I am still without medication. No one from Bonitas has sent me any communication to let me know what is going on or what has been resolved. So I disagree fully with you. My child is being treated for Bipolar disorder and Autism spectrum disorder and has been without medication for 3 days now and I still have not received the medication. I spoke to the pharmacist this morning who said that she will follow up and let me know and I am still waiting to know where the medication is.
You say now you strive to provide the best customer service to your clients but you have not once communicated to me since I logged this complaint and now send me a message saying everything has been resolved. If you have phoned me or sent me an email I would have told you that I still do not have medication and nothing has been resolved.
How is that providing customer service? I huge part of customer service is to actually communicate with your customer!!. This is ridiculous.
RB
Riaan B's update10 Aug 2023, 14:22
Reviewer Update
Hi.
What email communication are you referring to? The matter has not been addressed and I am still without medication. No one from Bonitas has sent me any communication to let me know what is going on or what has been resolved. So I disagree fully with you. My child is being treated for Bipolar disorder and Autism spectrum disorder and has been without medication for 3 days now and I still have not received the medication. I spoke to the pharmacist this morning who said that she will follow up and let me know and I am still waiting to know where the medication is.
You say now you strive to provide the best customer service to your clients but you have not once communicated to me since I logged this complaint and now send me a message saying everything has been resolved. If you have phoned me or sent me an email I would have told you that I still do not have medication and nothing has been resolved.
How is that providing customer service? I huge part of customer service is to actually communicate with your customer!!. This is ridiculous.
What email communication are you referring to? The matter has not been addressed and I am still without medication. No one from Bonitas has sent me any communication to let me know what is going on or what has been resolved. So I disagree fully with you. My child is being treated for Bipolar disorder and Autism spectrum disorder and has been without medication for 3 days now and I still have not received the medication. I spoke to the pharmacist this morning who said that she will follow up and let me know and I am still waiting to know where the medication is.
You say now you strive to provide the best customer service to your clients but you have not once communicated to me since I logged this complaint and now send me a message saying everything has been resolved. If you have phoned me or sent me an email I would have told you that I still do not have medication and nothing has been resolved.
How is that providing customer service? I huge part of customer service is to actually communicate with your customer!!. This is ridiculous.