Get it Right

Over the past month, Medscheme/Bonitas have been unable or unwilling to check their accounts before suspending or threatening to suspend benefits. In spite of paying every month, this past month I have been advised that the November contribution was missing - then found, and then yesterday the payments for September and October cant be found. This is in spite of receiving a mail on the 17th to confirm that all contributions are up-to-date and that my account is current.<br> In spite of providing the details of every payment since August, Nthabiseng finds it easier to ask me to get the proof of payments for the 'missing' payments than to look for them on their side. This is a growing problem in service companies that think their time is more important than their clients and that putting the onus on clients to prove their payments is simpler than doing their job in the first place. No, it is enough and if companies cannot find staff with the barest amount of initiative, they deserve to go out of business. Pick up the phone instead of hiding behind your computer lady!