General poor communication and other frustrations

I have really had it with customer service, claim processing and response times.

I have submitted a claim more than a week ago. I have followed up on various platforms and have just not heard anything back from Bonitas - not even a "we're working on it email". This is also not the first time and I have lost out on multiple claims due to poor customer service or no response. The only claims that really seem to work are the ones directly submitted by a pharmacy or the service provider. What is the point of paying this exorbitant amount of money on a monthly basis, if I cannot even use the benefits?

Additionally, their app doesn't work and the website provides even less useful items for customer service. I have tried the WhatsApp line, followed the prompts, but to no avail. I keep getting the "Sorry I did not understand the question, please reply with Hi to see the menu options."

We diligently pay our membership fees, the least they can do is ensure proper programming of ALL of their user interfaces and systems. WhatsApp, the chat bot, the App and the website.

Honestly, I have had very good experiences with Bonitas as well. But the bad outweighs the good and it is becoming very frustrating.