FUSTRATED WITH SERVICE FROM BONITAS BONCAP

Pathetic service .I was told my request to see a specialist was authorized last week but nobody cared to inform me .Calling the call centre is a nightmare you select an option and its dead air and you not sure what is going on and need to redial 3 times to at least get someone on the phone .I ask them to send this authorization AGAIN and they told it take time if i dont get after 30 minutes I must call back AGAIN !