Furious is and understatement

How I wish I could've given you ZERO stars. Today is the 6th day since my complaint on this platform and NO feedback whatsoever. I've rather received an email tonight saying I must complete ANOTHER refund form after I've already completed one and attached the necessary documents to you on the 09/02/2015 already. This is the message on your form "This will take place after a waiting period of 4 months and payable in the 5th month" It's already the 6th month an NO refund still received. Does that mean if I complete ANOTHER refund form, I'll have to wait ANOTHER 5 months? OH WOW!!!! I've called yesterday to find out if the reversal was done to pay the provider AGAIN, only to be told it hasn't been done yet and the lady had to send ANOTHER request for it to be reversed and the money should be paid to my husband. I've even sent the banking details of my husband (who is now the main member) lastweek, 6 days ago and yesterday it was still not captured on your side? How long does it take to capture banking details??? It takes me less than 10 minutes at my workplace. To date, NONE of the 3 refunds have been received!!!!!!!!