Furious, is an understatement

Since my last review (20/08/2025), NO FEEDBACK WHAT SO EVER!!!!! I've made several calls to your call centre, was made to hold on for 15 minutes each time I've called. My husband's banking details is to date still not added to your system!!!!! It seems like that simple transaction will take you another few months to do???? My savings were reduced, but NO REFUND was paid to us?!?!? My savings was still not transferred to our new membership number after being told it will take 4 months from February. And which month are we at now?!?!? It seems like no one is held accountable for their actions in that company!!!!!