Funding

I'm a member of Bonitas medical aid & working for the medical aid for over 12yrs. This is my 1st request since I'm working here for assistance regarding an PMB condition. As a staff member I cannot call the Call centre as company policy but still one would think that staff queries is dealt with as they come in. We almost at the end of February I have not received a call or feedback from the scheme in the mean time I have to wear tekkies daily & take medication to reduce my pain in the leg. I have motivate & give radiology report but still no feedback.