DR
Dave R
1 reviews | Active since Oct 2022
12 Oct 2022, 07:33
Frustrating Bonitas APP
Bonitas urges its members to make use of the BONITAS APP. My experience of it, with one exception, is of utter frustration. I get ‘queued’ and then twice recently, after a lengthy period of waiting [the last wait was ± 30 minutes], I get told the app ‘timed out’ but that I’m welcome to say “Hi” again and get into another loop of endless waiting. So I email Bonitas with my queries – something, supposedly, they want the APP to prevent.
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Replies (2)
Bonitas Medical Fund's replyOfficial
12 Oct 2022, 07:59Hello Dave R
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply12 Oct 2022, 07:59
Official
Hello Dave R
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
14 Oct 2022, 07:43Hello Dave R Thank you for submitting a comment to us through Hellopeter. According to the email communication , we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply14 Oct 2022, 07:43
Official
Hello Dave R Thank you for submitting a comment to us through Hellopeter. According to the email communication , we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team