Frustrating and Unacceptable Service Behaviour

Bonitas chat support has been extremely frustrating. I waited in the queue from #28 to #2, only for the ticket to be closed due to “inactivity.” I then restarted the process from #54 to #4, and the ticket was closed again for the same reason. If support is unwilling to assist clients on the app, or if there are technical difficulties being experienced, clients should be informed accordingly instead of being made to wait for extended periods only for tickets to be closed without assistance. This experience is highly disappointing and unprofessional.