Frustrating and disappointing when it comes to correct handling of claims

Item: Bonitas Medical Fund
Rating: 1
Author: Bronwyn B

Extremely frustrated with the PMB department at Bonitas as well as the mistakes made by their admin department. I have spent hours on the phone trying to resolve this error but no progress. Clear mistake on their side but no one has picked it up. Yet we pay a large amount of money every month. Unacceptable and *********

Helpful (0)

Replies (3)

Bonitas Medical Fund's replyOfficial

20 May 2021, 21:56

Hello Bronwyn B,

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

Our office hours are Mon - Fri 8:30 am - 5:00 pm, excl. public holidays & weekends.

Kindly note that your query will be attended during office hours.

We appreciate your patience while we are resolving this query for you.

Kind Regards

The Bonitas Team

Bonitas Medical Fund's reply20 May 2021, 21:56

Official

Hello Bronwyn B,

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

Our office hours are Mon - Fri 8:30 am - 5:00 pm, excl. public holidays & weekends.

Kindly note that your query will be attended during office hours.

We appreciate your patience while we are resolving this query for you.

Kind Regards

The Bonitas Team

Bonitas Medical Fund's replyOfficial

21 May 2021, 09:21

Hello Bronwyn B,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number and the full details of the enquiry in order for us to assist.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply21 May 2021, 09:21

Official

Hello Bronwyn B,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number and the full details of the enquiry in order for us to assist.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team

Bonitas Medical Fund's replyOfficial

26 May 2021, 15:01

Hello Bronwyn B,

Please note we have not received the required details from you. Your query will be attended to once we receive the required details.

Regards,

Bonitas Team

Bonitas Medical Fund's reply26 May 2021, 15:01

Official

Hello Bronwyn B,

Please note we have not received the required details from you. Your query will be attended to once we receive the required details.

Regards,

Bonitas Team