Frustrating and Contradictory Service From Bonitas Medical Aid

I am honestly shocked and beyond frustrated by the way Bonitas has handled my dependant’s waiting period.

On 23 February, I received WRITTEN confirmation that my daughter’s waiting period had been waived. Everything was fine until I simply asked why I was still on a waiting period. Suddenly, after raising that query, my daughter was placed BACK onto a 3-month waiting period.

Now Bonitas is claiming this happened because the “join date changed” and underwriting had to be reviewed except the join date NEVER changed.

I have repeatedly asked:

* What join date supposedly changed? * When was it changed? * Who authorised it? * Why was I never informed? * Why was a confirmed waiver suddenly reversed months later?

Instead of answering these direct questions, I keep receiving generic copy-and-paste responses about underwriting policies and scheme rules that completely avoid the actual issue.

How can a medical aid give written confirmation that a waiting period is waived and then later quietly reverse it after a member asks a question?

This entire experience has been exhausting, confusing, and incredibly unprofessional. I expected transparency and accountability, not contradictory information and endless back-and-forth emails with no real answers.