BM
Berlinda M
1 reviews | Active since Apr 2016
12 Dec 2023, 14:29
Frustrated with Bonitas (***)
Can someone at bonitas medical fund make me understand why am i owing pharmcy direct?i cancelled my medical aid because of your un proffessionalism.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
12 Dec 2023, 15:12 Hello Berlinda
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply12 Dec 2023, 15:12
Official
Hello Berlinda
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
13 Dec 2023, 08:52Hello Berlinda Thank you for submitting a comment to us through Hellopeter. According to the telephonic discussion with a representative from Pharmacy Direct, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply13 Dec 2023, 08:52
Official
Hello Berlinda Thank you for submitting a comment to us through Hellopeter. According to the telephonic discussion with a representative from Pharmacy Direct, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
BM
Berlinda M's updateReviewer Update
13 Dec 2023, 09:09Good day
Thank you for getting back to me,can you please give me more clarity?
when you say its resolved what does it mean?Who did you speak to at Pharmacy direct?
Thank you for getting back to me,can you please give me more clarity?
when you say its resolved what does it mean?Who did you speak to at Pharmacy direct?
BM
Berlinda M's update13 Dec 2023, 09:09
Reviewer Update
Good day
Thank you for getting back to me,can you please give me more clarity?
when you say its resolved what does it mean?Who did you speak to at Pharmacy direct?
Thank you for getting back to me,can you please give me more clarity?
when you say its resolved what does it mean?Who did you speak to at Pharmacy direct?
Bonitas Medical Fund's replyOfficial
14 Dec 2023, 13:47Hello Berlinda Thank you for submitting a comment to us through Hellopeter. We hereby confirm that a representative from Pharmacy Direct has contacted you regarding the outstanding balance. Pharmacy Direct will assist with the collection of an unopened (medication) in order to reverse the claim and clear your account.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply14 Dec 2023, 13:47
Official
Hello Berlinda Thank you for submitting a comment to us through Hellopeter. We hereby confirm that a representative from Pharmacy Direct has contacted you regarding the outstanding balance. Pharmacy Direct will assist with the collection of an unopened (medication) in order to reverse the claim and clear your account.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team