Frustrated and Unhappy Customer

I’ve been with bonitas since 2017 and I’ve received horrible experiences here and there but this one takes the trophy. I’m pregnant and on BonSave. I’m scheduled to give birth in two weeks time's c-section since the baby is in a breech position.

I went to MediClinic Limpopo to do booking and preauthorisation only to be told that I have to pay a 30% co-payment which amounts to R10500 since bonitas says it’s a non-network hospital. I then consulted with MediScheme and I was told to go Net Care Pholoso since it’s their networked hospital but unfortunately my gynaecologist is only contracted in MediClinic Limpopo.

I went to MediScheme in Polokwane to submit the motivation letter which my gynae explained that he’s contracted in MediClinic and that I’ve been his patient since 2019. They just uploaded the letter and they told me to give them a call after 3 days.

At this stage I’m not sure whether I’m going to get assistance or I’m forcefully going to operate myself

I am very worried and frustrated about the service I have received from Bonitas thus far to think that I am on this journey and my medical aid cannot even tell me how they will assist and what assistance they will offer until I give birth is quite frustrating.

I am losing my confidence on Bonitas, very disappointing to say the least.