Frustrated and dissapointed

Good day

I am writing this email with great disappointment with the "new" conditions that have been put on the benefit booster.

Initially when I first activated the benefit booster, I was told that I could use the benefit booster for anything, I even called to confirm if I could use it for my gynae appointment which I needed in December 2022 (listen to the recording). To my surprise when I was at the gynae, I was told that there were no funds even with the activated benefit booster.

Forward to 23 June 2023, when I needed to use the benefit booster as I had used up the 6 antenatal appointments, and I was told that I could use the benefit booster for anything else, including specialist ''except for antenatal visits.''

I am frustrated and disappointed because medical aid is supposed to assist me with medical bills, now I find myself having to pay cash, when I have a benefit booster, which bonitas changes its conditions as and when. What is even worse is that this benefit booster is being used up for GP costs and pharmacy costs when I still have allocated funds for those.

I still have outstanding antenatal appointments, do I have to pay for them out of pocket? What is the point of the benefit booster when it cannot help me when I need it most.

Anticipating your prompt response.

Regards Gugulethu Zungu Medical aid no: ***