Frustrated

I am extremely disappointed and frustrated with Bonitas right now. It moved from the best medical aid to the worst so quickly. Today I have been given a run around by the consultants and I am still not assisted. My GP requested for a specialist authorisation yesterday and he was sent from pillar to post, he eventually got the authorisation number and sent to me. Funny enough I didn’t get the email as i usually do from the Bonitas with the authorisation number subsequent to go getting it. So today I tried to call to get the email so that it’s not a word of mouth guess what, I was told that the specialist is not on the network list so there’s no authorisation on the system. Funny enough I requested for the network list not so long ago and the specialist was there. I requested for the list for my region they send me the list for the wrong region. I called again it seemed as if the lady didn’t know her job as she constantly asked the person sitting next to her and also providing me with irrelevant info. She keep on putting me on hold without letting me know. To top it up she transferred me to pre auth depart lady who did not know how to assist me and the pre auth lady transferred me to auth department which just said “not available” and hanged up. The WhatsApp is also not assisting as it is directing me to the same auth department which is not picking up. The new app is just as useless. I still need the authorisation and urgently. I never had to struggle like this with bonitas