frustrated

I was a member of boncap medical scheme for a year and half. I did not receive a positive response from Bonitas ever in that period. Everytime I phoned I was put on hold or the consultant did not know what I was talking about or I was transferred to another consultant. This week I resigned from Bonitas a very frustrated and disappointed person because I am on chronic meds and cannot go on and on with queries that are not resolved and the poor service. My broker had to suffer also because he did not follow up his queries with bonitas because he was dealing with a Megan Lucas at bonitas who was getting the info from him but not following up with the complaint. Between my broker and Megan there was, from what I deduct very poor liason causing my medical aid to be suspended.. I was charged a huge premium for me to be re-instated but I reversed the charges, paid a bank charge on three occasions now its cost me money for nothing. On one day alone I phoned two consultants and visited one physically and none of them had any of the info that my broker sent to that consultant that he was dealing with.They could not help me in any way.