Frustrated

Good day

On 10/11/2017 my dep. visit our Dr and on 11/11/2017 I received PMB letter for this reason I phoned Bonita's to request that the review all claims of 10/11 at this point the consultant advise me she cannot open my claims as I am working for the administrator . I asked her if call will still be locked and she confirmed that it will refer to call ref. ********** 825. On 21 and 22/11/2017 I left message for CLO to phone me. At this point I again phoned the call centre to follow up the progress of the claims and the consultant advised me no call was opened to review the claims. I request to speak to Team leader as I now was frustrated as I am waisting my time and my air time. I was put on hold and then the consultant again came black with same reply I was not happy as if she had listened my request was to speak to the team leader. Again I was put on hold and the team leader came to the phone not helpful at all. I request her to listen to call and to give me feedback. No feedback to date. The CLO returned my call on 24/11 Andi advised her that I will log compliant with hallo peter for response.

Regards Petrol Mostert ********** 9465