FROM THE BEST TO THE WORST!!!!

Hi, I am a member of Bonitas now for a few years, can't believe the bad service I experience this year, forst of all, you must wait 2 weeks, for authorization for glasses, and you strugle to get registered, on their CDE program, and must pay your chronic meds cash, as they've got all the time in the world, and apparently there is only one person at CDE with the name Rakesh, that can help me but he is on the phone the whole time, can you guys please advise me when it will be convenient for you so that I can phone you, and the other thing, who is gonna refund me the cash I must pay for my meds??