HF
Hermann F
1 reviews | Active since Jan 2017
19 Jan 2021, 11:54
From bad to worse
I had to sent them the following mail, since I am just not getting anywhere: I refer to numerous communications, which have been going on for months. I am requesting a conversation with a responsible person from your organisation concerning the incompetence of my present financial advisor. I am not sure what he is real function is, an advisor he is not.
I have NEVER experienced such bad service from any organisation during my long life compared to yours. Please understand that human contact is also necessary. Electronic communication is not good enough at times.
Sincerely yours To top it all. they promised me to phone me today at 11.30h. It is 11.53h and no phone call.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
19 Jan 2021, 14:18Hello Hermann F,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We have escalated your complaint for urgent assistance.
We appreciate your patience while we are resolving this query for you.
We have escalated your complaint for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply19 Jan 2021, 14:18
Official
Hello Hermann F,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We have escalated your complaint for urgent assistance.
We appreciate your patience while we are resolving this query for you.
We have escalated your complaint for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Team
HF
Hermann F's updateReviewer Update
20 Jan 2021, 15:41 I really don't know what to do any more. The lady in charge of social media contacted me yesterday. I was told that I could either expect a call yesterday afternoon or today. I told her that today i would only be available after 14h. In the middle of my meeting, just after 12h, several attempts were made to call me. Since the calls didn't stop, I eventually answered and was asked whether it would be convenient to talk. Again, I told that person that I only would be available after 14h, but then told him in order to be on the safe side to phone me at 15h. When getting back to my car (where I left my phone during lunch) I saw a missed call at 14h. It is now 15.15h no call, despite having made that arrangement. You really are exposing your clients to tons of incompetence.
HF
Hermann F's update20 Jan 2021, 15:41
Reviewer Update
I really don't know what to do any more. The lady in charge of social media contacted me yesterday. I was told that I could either expect a call yesterday afternoon or today. I told her that today i would only be available after 14h. In the middle of my meeting, just after 12h, several attempts were made to call me. Since the calls didn't stop, I eventually answered and was asked whether it would be convenient to talk. Again, I told that person that I only would be available after 14h, but then told him in order to be on the safe side to phone me at 15h. When getting back to my car (where I left my phone during lunch) I saw a missed call at 14h. It is now 15.15h no call, despite having made that arrangement. You really are exposing your clients to tons of incompetence.