********** DEBIT ORDER & NO ASSISTANCE

<p>I am a Bonitas Boncap member.</p> <p> </p> <p>I took my daughter to a specialist in June, and had to pay cash, but Bonitas said they would refund me.</p> <p>Got all necessary details, email, and did what was needed to claim for the refund.</p> <p> </p> <p>By July there was still no refund, so I call the centre to discover my banking details require to be updated. Call Centre Agent confirms email address, require three months bank statements, and again I do the necessary.</p> <p> </p> <p>Finally! I receive the refund, and all is settled .... OR SO I THOUGHT!!!!</p> <p>I discovered on the 2 August, unbeknown to me, Bonitas deducts my contribution 1 August regardless that I made payment 25 July, and I pay timeously via eft monthly.</p> <p> </p> <p>The upsetting part is I never signed, or communicated in any form of manner to have my contribution debited!!!!</p> <p> </p> <p>I make the first phone call 2 August to request the amount be refunded, and then make a second phone call as I realised this debit order needs to be cancelled. The second call, lady was very helpful, and was informed she will request cancellation which takes a day, and confirmed I do not have to do anything.</p> <p> </p> <p>3 August I disover the money is returned, but an amount for "fee unpaid item" has been deducted by Bonitas. Day two and I phone to request another refund, but also enquire regarding the debit order cancellation. They can not see the second deduction from account, I am requested to send an email with bank statement highlighting the deduction, which I email, but there is no debit order cancellation request. In order to cancel I need to send an email, which I do.</p> <p> </p> <p>Day 3, 4 August, I phone to follow up on the second deduction refund and debit order cancellation, but am informed unable to be assisted due to technical difficulties.</p> <p> </p> <p>Well regardless to say, I am now furious!!! Three days?!?!?!??! Three days, different information, no resolve, no investigation as requested, no feedback as to why I was debited when I never gave my consent, and no apology!!!</p> <p> </p> <p>The saddest is that this is the second time I have experienced incorrect information given, and it has cost me financially, with no apology or acknowledgment, regardless that I have emails and telephonic reference numbers to support my case! </p> <p> </p> <p> </p> <p> </p>