**********!

I am extremely disappointed in and frustrated with this scheme! Especially DENIS and PPN.

I am not one to complain - In fact, I've been trying to be understanding and accommodating for weeks now regarding my refunds. It takes DENIS days to respond to my requests - always with a different request for more insane documentation. They are asking me to basically harass my doctor for proof of purchases of their equipment used on me jut so I can get my well deserved refund for a simple procedure. I mean - doing ex-rays on wisdom teeth can't be that strange!

And in the mean time I'm having just as many issues to receive my Optical claim for something as simple as new spectacles and lenses. No one ever phones me back after they ask me to give them time to check up on the situation. After numerous phone calls and e-mails they still always want something more. I've sent them the relevant invoices with all the medical codes and totals they require, but nothing is enough.

Please - Come on guys - Step up and stop being **********! #disappointed. :(