***** activity

I recently received authorization to obtain a Nebuliser from the pharmacy for my daughter. After going to the pharmacy i was told there is a co payment to be paid. This is paid from an appliance benefit. Now my thinking the co-payment is due to the pharmacy charging over medical aid rate but it was found that it is a Network pharmacy that should be charging medical aid rates. I then call and spoke to a team leader by the name of Joyce Phiri. Yesterday it was confirm that they had reduced the amount to pay at the scheme tariff. when arriving at Dischem they had not processed the same equipment that was quoted. So they allowed a different product to be processed without the members consent. Is this even allowed? Should i need to take this further with the council of medical scheme and see what they have to say about what has been done. I now tried to get hold of the above mention team leader but like always when things go wrong they are in a meeting. When will this scheme get it's act together and supply correct information.