Formal Complaint – Poor Service from Bonitas Medical Aid Reference Number: 270625Q0PPDD

To whom it may concern,

I am writing to formally express my deep dissatisfaction with the service I’ve received from Bonitas Medical Aid, specifically relating to my BonSave policy.

I cancelled my medical aid in January 2025 and was advised that the refund would be processed within 5 months. It is now June, and I have just been informed that the payout will only be made in August. This delay is completely unacceptable and reflects poorly on the efficiency and professionalism of your organisation.

Additionally, during my time with Bonitas:

Claims for doctor visits and pharmacy expenses had to be paid upfront, with a lengthy reimbur*****t process.

In many cases, only partial refunds were received without clear explanation.

Communication was poor, and trying to get clear answers was frustrating and time-consuming.

As a client, I expected better service from such a large and well-established company. In contrast, I have had far better experiences with Discovery, where claims are processed promptly and communication is transparent.

Due to my experience, I cannot in good faith recommend Bonitas to any individual or company. I urge your team to review my case and take this complaint seriously, as your current level of service and response time is completely unacceptable.