FOREVER SUSPENDED

I SIGNED UP FOR MEDICAL AID WITH BONITAS, I SAID MY PAY DAY IS ON THE 26TH FOR 3 MONTHS I PAID ON THE 26TH EVERY MONTH THEY CONFIRM I PAID BUT MY ACCOUNT STAYED SUSPENDED. I PAY ON MY PAY DATE YET THEY SAID I WAS IN ARREARS HOW CAN I BE IN ARREARS WHEN I PAY ON MY PAY DATE! I WANT THE LAST 2 PAYMENTS MADE BACK THEY KEEP SAYING NO REFUNDS DUE TO ME BUT I PAID A SUSPENDED MEDICAL AID EVERY MONTH I WANT MY MONEY BACK.. I PAID EVERY MONTH AND COULDNT EVEN USE MY MEDICAL AID IVE BEEN TO THE DR 3 TIMES ALREADY AND HAD TO PAY CASH BUT IM PAYING A MEDICAL AID TO STAY SUSPENDED I WANT MY MONEY BACK