Follow up on claim at Bonitas medical aid savings division is the administrative nightmare

The Bonitas Medical Aid department for savings is the worst; they don't respond to claims, they hardly contact the members who have paid half, and the medical department does not act on the reimbur*****t to the service providers. They cannot keep track of the members' statements and information. I have been with the medical aid for 7 years and have not experienced such bad service. When they have to reimburse the service provider and the member. The division is not reachable for follow-up, and they don't provide feedback. The call center has no information on how far your claim is.