1 reviews | Active since Dec 2019
***** CUSTOMER SERVICE
You guys ***** customer service. In Jan we found out that our account was suspended, because we short paid. The reason for short paying, our premium increased and that we didn't know as well. We didn't have a issue with that. We paid the shortfall. I sent an email for proof of payment. Sent another email to find out if is all good. Get feedback to say that the amount has been located to our account. I send 2 emails to find out if the account is active, ***** feedback. Now the main member goes to the Dr today, to be told that the account is suspend (***). Why? We have to f call AGAIN to find out why it's still suspended. We are told there's another R340 we still need to paid. Why the **** where we not informed of this. We as the members have to call? why is that?
This is crazy and some bull, that we as members have to take the time to ask what is going on. Bonitas is not proactive.
I wouldn't advise people to join. We have been loyal member for many years and this is the **** we have to deal with.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team