ML
Melanie L
1 reviews | Active since Jan 2013
25 Jun 2025, 13:04
Focus on solving the problem rather than disrespecting those who ask for assistance.
Terrible experience, was treated like a naughty child. I just had the opportunity to talk to a Shaun (he refused to give me his surname as he was not ''obliged'' to do so). After struggling with the portal and succinctly stating my case, he had the audacity to tell me that I must calm down and relax before he can assist me.
I called for assistance, not to be reprimanded.
Customers are your life blood, treat them with respect.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
25 Jun 2025, 13:16Hello Melanie L
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply25 Jun 2025, 13:16
Official
Hello Melanie L
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
ML
Melanie L's updateReviewer Update
25 Jun 2025, 13:43You have omitted to state to whom I must send the required information. The answer - not doubt automated - it therefore not helpful.
A helpful response would be to listen to the call first - as I have provided you with the reference number. There you will find all the detail that you have now again requested. Plus, that call will provide you with context - you will hear exactly how spiteful and petty the call centre agent was in his responses.
A helpful response would be to listen to the call first - as I have provided you with the reference number. There you will find all the detail that you have now again requested. Plus, that call will provide you with context - you will hear exactly how spiteful and petty the call centre agent was in his responses.
ML
Melanie L's update25 Jun 2025, 13:43
Reviewer Update
You have omitted to state to whom I must send the required information. The answer - not doubt automated - it therefore not helpful.
A helpful response would be to listen to the call first - as I have provided you with the reference number. There you will find all the detail that you have now again requested. Plus, that call will provide you with context - you will hear exactly how spiteful and petty the call centre agent was in his responses.
A helpful response would be to listen to the call first - as I have provided you with the reference number. There you will find all the detail that you have now again requested. Plus, that call will provide you with context - you will hear exactly how spiteful and petty the call centre agent was in his responses.
Bonitas Medical Fund's replyOfficial
30 Jun 2025, 14:14Hello Melanie L
Thank you for notifying us of your complaint.
Kindly note that we are unable to pick up your details as the reference number provided does not fall under Bonitas reference numbers.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint.
Kindly note that we are unable to pick up your details as the reference number provided does not fall under Bonitas reference numbers.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply30 Jun 2025, 14:14
Official
Hello Melanie L
Thank you for notifying us of your complaint.
Kindly note that we are unable to pick up your details as the reference number provided does not fall under Bonitas reference numbers.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint.
Kindly note that we are unable to pick up your details as the reference number provided does not fall under Bonitas reference numbers.
Kind regards
Bonitas Team