Fix it!

I am only giving 2 stars as there were times when I was satisfied. Then oops... no more. I cannot get into any of my statements or auth letters or able to see where I am regarding rejection of claims or any ourstanding payments from Bonitas to doctors or any medical facilities. These passwords are a pain and I understand why its for my safety but at least get the codes or whatever correct. Nothing works and in the mean time I cannot tell what the hell is going on. Poor performance and just mad and frustrated