Financial burden caused by gross negligence

25 Nov Submitted all docs to be changed to direct paying client.<br> 27 Nov Was instructed to do payment before 1 Dec to avoid suspension. For Dec contribution.<br> 29 Nov Payment done & submitted.<br> 1 Dec Bonitas confirmed payment received and funds allocated.<br> 5 Jan Noticed 2 deductions from account. One to the amount of R3751, indicated as arrears and another amount of R4160 as contribution.<br> 5 Jan 10h15 called Bonitas Told 1 deduction was for Dec. Told lady I did pay and gave info. Matter not finalized as call was cut.<br> 5 Jan 10h31 Submitted mail providing proof of payment and Bonitas confirmation of receipt of funds and requested refund.<br> 5 Jan 15h45 Called Bonitas Was told that request for refund will be done but will have to wait 3 to 5 working days. I asked the call centre agent to escalate as I can not wait for 3 to 5 working days for a refund that is due to a mistake made by Bonitas I requested that someone contact me before close of business to confirm when I will get my refund .Still waiting for feedback.<br> TOTALLY UNACCEPTABLE TO WAIT 3 TO 5 WORKING DAYS FOR A REFUND THAT WAS CAUSED BY GROSS NEGLIGENCE BY BONITAS. <br> THIS GROSS NEGLIGENCE IS PLACING ME IN A FINANCIAL BURDEN<br>