Final payment dispute with Bonitas

<p>Dear Peter</p> <p>I would like to report Bad Service from Bonitas or should I rather say "No Service" from Bonitas.</p> <p> </p> <p>I quote from the Bonitas website, "We pride ourselves in resolving any issues or complaints with members internally". After a month I still have not even received a single email or any communication regarding my dispute logged to their ********** email address.</p> <p>On the 30th of January 2017 I gave 30 days notice to Bonitas to cancel my policy and the termination date should be the 28th of February 2017.</p> <p>Bonitas then went ahead and cancelled my policy as from the 31st of January 2017 leaving me one day to get new medical cover. I even receive a certificate from them indication that my membership until 31Jan2017.</p> <p>We then had to obtain medical cover from another service provider.</p> <p>When we complained to Bonitas they eventually reinstated their cover with the condition and I quote from their email tome "Kindly be advised as per telephone conversation your membership is terminated effective 28/02/2017 see attach membership certificate. Please make manually payment and send proof of payment."</p> <p> </p> <p>By the time Bonitas sent their email confirmation I had already signed up with a new service provider whom was very kind to provide me with medical cover from the 1st of February 2017. As the term and condition from Bonitas states that I have to do a condition that I need to make a manual payment for the medical cover to continue.</p> <p> </p> <p>Now Bonitas claim that I owe them the payment for February which I don't agree with. On the 16th of May 2017 I logged query number 160517Q8STXF on their queries email and received no response from Bontas.</p> <p>On the 25th of May I logged another query 250517Q974R4 on their queries email and received the following reply, Kindly note that as per reference 240517Q94V8V, your query is currently at our Finance</p> <p>department for further assistance. Providing superior customer service is important to us and we will provide feedback to you once the query is finalized. If this is what they call superior customer service then I would not want to know what their normal customer service is like?</p> <p> </p> <p>On my membership statement received dated 31 May 2017 it clearly states "Scheme left date as 31 January 2017. The statement also still states that I owe R2 600.00 which I don't.</p> <p> </p> <p>Please Hello Peter could you assist with the problem as my quires sent to Bonitas seems to be a one way street without Bonitas even having the decency to respond?</p> <p>My medical aid number is ********** 1269.</p>