TP
Tamzin P
1 reviews | Active since May 2018
20 Mar 2026, 10:12
Fifth complaint - escalating to Ombudsman
This is my second complaint on HelloPeter for the same incident that was brought to your attention on 10th March 2026 about my refund. I was informed that I would be provided with feedback on HelloPeter, I have followed up on HelloPeter, via email and your Bonitas App - yet no response. I will be taking this case to the Ombudsman today.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
20 Mar 2026, 10:24Hello Tamzin P
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply20 Mar 2026, 10:24
Official
Hello Tamzin P
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
20 Mar 2026, 13:18Hello Tamzin P
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply20 Mar 2026, 13:18
Official
Hello Tamzin P
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
TP
Tamzin P's updateReviewer Update
20 Mar 2026, 13:25My patience has been for the past 8 business days and 10 days altogether. This has been escalated to the Ombudsman and you would have received communication from me in that regard.
TP
Tamzin P's update20 Mar 2026, 13:25
Reviewer Update
My patience has been for the past 8 business days and 10 days altogether. This has been escalated to the Ombudsman and you would have received communication from me in that regard.