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Anonymous
1 reviews | Active since Jan 2020
23 Oct 2024, 10:11
Feedback takes ages.
1st complaint logged last Tuesday it is not following week Wednesday, and my complaint is still not resolved. How long is the Bonitas turnaround time, seriously.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
23 Oct 2024, 10:20 Hello Tyron
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly note that the claim for Dr Dominic Giampaolo, dated 14 October 2024 has been rejected as the item is an exclusion and therefore not paid by the scheme.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly note that the claim for Dr Dominic Giampaolo, dated 14 October 2024 has been rejected as the item is an exclusion and therefore not paid by the scheme.
Kind Regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply23 Oct 2024, 10:20
Official
Hello Tyron
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly note that the claim for Dr Dominic Giampaolo, dated 14 October 2024 has been rejected as the item is an exclusion and therefore not paid by the scheme.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly note that the claim for Dr Dominic Giampaolo, dated 14 October 2024 has been rejected as the item is an exclusion and therefore not paid by the scheme.
Kind Regards
Bonitas Team
Best regards,
A
Anonymous's updateReviewer Update
23 Oct 2024, 10:34I want someone to contact me, not give me a one liner response after a week, this was a medical issue I want it recovered from my saving that I have paid for with the 3k im paying each month and surly I have the right to choose if it comes out of my saving. did anyone ever review the letter that was provided by the doctor. pls contact by the end of the day otherwise I will be logging another review on hello peter.
A
Anonymous's update23 Oct 2024, 10:34
Reviewer Update
I want someone to contact me, not give me a one liner response after a week, this was a medical issue I want it recovered from my saving that I have paid for with the 3k im paying each month and surly I have the right to choose if it comes out of my saving. did anyone ever review the letter that was provided by the doctor. pls contact by the end of the day otherwise I will be logging another review on hello peter.
Bonitas Medical Fund's replyOfficial
25 Oct 2024, 12:34Hello Tyron
Thank you for notifying us of your complaint.
Kindly note that the doctor's motivation letter has been sent for review.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint.
Kindly note that the doctor's motivation letter has been sent for review.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply25 Oct 2024, 12:34
Official
Hello Tyron
Thank you for notifying us of your complaint.
Kindly note that the doctor's motivation letter has been sent for review.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint.
Kindly note that the doctor's motivation letter has been sent for review.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Best regards,