Feedback on Query

Membership number: ***, Bonitas Primary Option, main member MC Greyling<br> <br> On 14 March 2016 myself and my wife went for Pneumoccal Vaccine injections at Dr. CL & ME Landman (Medipark) in Centurion.<br> <br> According to Bonita's latest brochure under the primary option page 26 and 27 SUPPLEMENTARY BENEFITS it is stated:<br> o At Bonitas we believe in giving you more. These additional benefits provide cover in or out-of-hospital, and payable from AOL. (This was also confirmed in my query nr. 300316QP1K9G dated 31 March 2016 by your Poyisa Vayeke)<br> o Elderly health: 1 X lifetime Pneumococcal vaccine - members 65+ years of age. ( 2 vaccines were taken for myself and my wife)<br> <br> The total claim was R685.72 of which R283.20 was paid from our GP Consultation benefits and R74.64 from our day-to Day benefits. No amount was paid from AOL benefit as should have been according to the brochure.<br> <br> On 30 March 2016 I commenced with a phone call to the call center which was followed up with an e-mails on 31 March 2016, 2 April 2016 and 12 April 2016. I want an answer why no claim amount was paid from the OAL benefits . No reply so far.