Feedback on billing Query takes for ever

Charlene Wessels (Venter) takes for ever to give me feedback on this matter, she is also not want to discussed the matter with me personnel. i did send her feedback on her previously feedback with no reply from her.<br> <br> So this is excuse no 5, let me remind you what Bonitas told me every time I did query the payment.<br> <br> Excuse number 1 was That the doctor I used was not a Bonitas approve doctor.<br> Excuse number 2 was that the hospital I used was not a Bonitas approve doctor.<br> Excuse number 3 was that the doctor did claim an extra amount for work done.<br> Excuse number 4 was that Bonitas has put the following on the code \ this do not guarantee payment"and for that reason Bonitas can pay what they want. <br> <br> AND NOW<br> <br> Excuse number 5 is: \""The claimed amount of R2386.37 has not been paid as the benefits were exhausted by the time the claim was processed. Please do not hesitate to contact us should you require any additional information.\""<br> <br> PLEASE explain to me the following:<br> How can the HOSPITALISATION benefit get exhausted"