SC
SEAN C
1 reviews | Active since Aug 2021
27 Feb 2022, 11:22
FEED BACK RESPONSES BY MEDICAL AIDS.
IN NOVEMBER MEMBERS WERE ADVISED THAT THERE WAS GOING TO BE CHANGES TO THE ONCOLOGY MANAGEMENT PROGRAMME . DESPITE A REQUEST AS TO HOW THIS WAS GOING TO AFFECT ME ,IT TOOK UNTIL JANUARY AS TO BE SENT THE DETAILS. FURTHERMORE WHEN TRYING TO ESTABLISH IF MY PRESENT ONCOLOGIST WAS ON THEIR APPROVED DESIGNATED SERVICE PROVIDER , I ONLY GOT A REPLY IN FEBRUARY. VERY SLOW RESPONSE , TO WHAT IS IMPORTANT TO ME.
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Replies (1)Bonitas Medical Fund's replyOfficial
27 Feb 2022, 22:31Hello Sean C
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply27 Feb 2022, 22:31
Official
Hello Sean C
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
