Item: Bonitas Medical Fund
Rating: 1
Author: chris K

Bonitas Medical Fund's replyOfficial

29 May 2023, 19:53

Hello Chris

We sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query u for notifying us of
your complaint.

We are investigating this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas

Bonitas Medical Fund's reply29 May 2023, 19:53

Official

Hello Chris

We sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query u for notifying us of
your complaint.

We are investigating this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas

cK

chris K's updateReviewer Update

30 May 2023, 13:22

They're saying patience while they resolve this query for me. But the service providers want their money. Especially after I only went according to my PMB care plan. ( THAT IS FREE )

cK

chris K's update30 May 2023, 13:22

Reviewer Update

They're saying patience while they resolve this query for me. But the service providers want their money. Especially after I only went according to my PMB care plan. ( THAT IS FREE )

Bonitas Medical Fund's replyOfficial

30 May 2023, 14:25

Hello Chris

Thank you for notifying us of your complaint.

We have escalated the matter to BonCap department, and we will keep you updated during the cause of the day.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas

Bonitas Medical Fund's reply30 May 2023, 14:25

Official

Hello Chris

Thank you for notifying us of your complaint.

We have escalated the matter to BonCap department, and we will keep you updated during the cause of the day.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas

cK

chris K's updateReviewer Update

31 May 2023, 13:46

Now I really think there is something wrong with Bonitas staff I got a statement from them indicating that the blood taken by the DSP in January and sent to Lancet, was resubmitted for payment as the old one did not have practice no off DSP. Lancet indicated it was on. I asked them to resubmit as it was a pmb care plan every year. Now bonitas indicated code 514 BENIFITS REACHED/DEPLETED.
I ONLY HAD THE ONE BLOOD TEST DONE BY LANCET IN JANUARY. It shows you they do not know what they are doing. REALY BONITAS ARE YOU SURE THAT YOU HAVE EDUCATED STAFF????????????????. TO ME IT SEEMS YOU HAVE A BIG PROBLEM IF YOU PERSIST WITH THIS STAFF.

cK

chris K's update31 May 2023, 13:46

Reviewer Update

Now I really think there is something wrong with Bonitas staff I got a statement from them indicating that the blood taken by the DSP in January and sent to Lancet, was resubmitted for payment as the old one did not have practice no off DSP. Lancet indicated it was on. I asked them to resubmit as it was a pmb care plan every year. Now bonitas indicated code 514 BENIFITS REACHED/DEPLETED.
I ONLY HAD THE ONE BLOOD TEST DONE BY LANCET IN JANUARY. It shows you they do not know what they are doing. REALY BONITAS ARE YOU SURE THAT YOU HAVE EDUCATED STAFF????????????????. TO ME IT SEEMS YOU HAVE A BIG PROBLEM IF YOU PERSIST WITH THIS STAFF.

FED UP