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Jodie O

1 reviews | Active since Apr 2017

15 Mar 2021, 14:59

Fed-up

My account was cancelled on 31/12/2020 , Membership number : *** I was told that the finance department would contact me regarding the refund, but still nobody has bothered to contact me. I want my refund paid to my account which they already have the details, setup on their website already as my refund banking detail. I don't understand why this takes so long. I want my money paid in my account this week. Contact me via email on *** urgently.

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply15 Mar 2021, 16:48
Official
Hello Jodie O,
Thank you for notifying us of your complaint. we are sorry to hear about this, we are glad that you have brought this to our attention.
 
 We are currently investigating this matter. 
  
 We appreciate your patience while we are resolving this query for you. Regards,
  
Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply17 Mar 2021, 22:18
Official
Hello Jodie O,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team
JO
Jodie O's update04 May 2021, 10:47
Reviewer Update
This query has never been resolved instead a delay tactic was used. I have submitted all documentation and was informed that my refund will be in May. It is now May, and nobody has given me any indication as to when will I receive my refund.
When you sign-up for Medical aid, you must pay same month, when you resign from a medical aid, they take 5 months to repay your savings.
I would like my refund now please.