ML
Mariehet L

1 reviews | Active since Nov 2015

28 Mar 2023, 15:27

Fast efficient response to query

Well done to Mr Matanki Mathebala of *** going the extra mile to ensure my Ambulance Claim was processed and paid. After a few phone calls discovering that Ambulance Services claims go to a seperate department. I am grateful for following up and make sure it was processed and paid. I am grateful of my Bonitas family for walking extra mile after I suddenly was admitted in the hospital.

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply28 Mar 2023, 15:42
Official
Hello Mariehet Thank you for your encouraging message.  Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.  We appreciate you taking time to comment on your experiences with us.  Kind Regards  Bonitas Team