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Anna F

1 reviews | Active since Jul 2016

07 May 2020, 10:57

Falsely Claiming to reimburse me

On 9 April 2020, I received notification that approved reimbur*****t payment of R726.50 will be paid to me within a couple of days. On 5 May 2020, I emailed Bonitas that no such money had been received, only to get the reply that it had been paid on 9 April 2020. In reply, I informed them that NO such payment reflects on my account, & that the whereabouts of such missing money is the responsibility of Bonitas, not me. Now, a month later, I still have not been reimbursed.

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply07 May 2020, 13:19
Official
Hello Anna F,

Thank you for submitting your details to us through Hello Peter.  

This is to confirm that we have received your information and that we are currently investigating this matter.  

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.  

Kind regards, 

 Bonitas Team  
AF
Anna F's update11 May 2020, 12:50
Reviewer Update
NOBODY HAS CONTACTED ME, NOR HAS THE REFUND BEEN CREDITED TO MY BANK ACCOUNT! I NEED URGENT ACTION & NOT AN USELESS STANDARD RESPONSE!
Bonitas Medical Fund
Bonitas Medical Fund's reply12 May 2020, 12:14
Official
Hello Anna F,  
 
Thank you for submitting a comment to us through Hellopeter. 
 
 According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. 
 
 We sincerely apologise for the inconvenience caused to you. 
 
 Thanks and regards, 
               Bonitas Team